Support and Maintenance To Get the Job Done
End To End Technical Support and Upgrades For Apps, Online Shops And Websites
In truth, delivering your stellar mobile app, eCommerce solution, or web solution is only a job half done.
Build, bill and b*gger off? Sorry, that’s not us.
Because if you want your investment to deliver the ROI you deserve, then you’ll want your tech to ALWAYS be at the top of its game.
We make that happen.
From help with essentials like data backups, top-notch security, and quick bug fixes to more strategic support including new feature development, user training, and regular data reporting… we’ve all the partnership support and maintenance you need to succeed.
Great communicators, innovators, quick to fix and full of fresh ideas, we’re flexible too.
Not that you need us to tell you. You’ll know that already from your product development.
In the same way, you know that a smart support setup to keep you on the right side of tech trouble will also keep costs down, save you time, save you money and help you avoid preventable tech headaches (techaches?)
Why DIY When You Can Rely on the Pros Who Built It?
Something you might not know is that if you want to dive into the nuts and bolts of your tech to do your own support and maintenance, or even bring in a third party, we’ll give you all the documentation and all the README and code files you need.
We wouldn’t necessarily recommend either, but the options are there. We’d recommend using us. And so would our clients.
The fact that so many of our build clients continue to use us to support their apps, online shops or websites suggests:
They know a good thing when they see it
We’re a good thing
Want to be sure your online investment is delivering the ROI you deserve? That your tech is ALWAYS at the top of its game?
Then talk to us about our Support and Maintenance Partnership Packages and let’s help you get the very best returns from your apps, e-commerce and websites now and long into the future.
Tech we work with:
Our clients say it best
"The experience of working with 1994 was exemplary. Their attention to detail regarding the deliverables and their level of customer service were second to none. We always felt in the loop on progress. If any challenges presented themselves that even hinted at impacting timescales or our delivery path, 1994 were forthcoming & transparent in what they were and how they intended to deal with them. The process was simply a joy from start to finish."
"1994 were fantastic at explaining what they were doing and why, with full transparency and helpful advice. They completed the project incredibly quickly and the communication was great."
"1994 enabled me to take my business from idea to reality, even when others couldn't. They were incredibly helpful and went the extra mile to deliver a mobile application I am truly proud of, I couldn't recommend working with them enough!"
"The quality of the delivered HTML/CSS components was at a level above our expectations and we were able to launch our new site on our 6th anniversary which would not have been possible without the work from 1994."
"Dan from 1994 listened to our requirements and took on board everything that we asked for. He suggested ideas that he thought would work well for the business and implemented them. He gave a professional and prompt service and we are very happy customers."
"1994 have taken a brief and turned it into an innovative product that exceeds our initial hopes. Not only this, but they have been readily available to give friendly, comprehensive advice on how we can boost our small business. The entire process has been seamless, fun and productive."
How We Do It
Pre-build workshop
We start off with a one day workshop. Here we will make sure that every feature and goal is identified and that we understand how you want the user experience to look and feel. This is your chance to pour all your ideas onto the table (and our chance to geek out about them).
Design
Next we will either collaborate with your designer or kickstart work with our freelance designer (she’s pretty epic) to finalise your design and fill any missing pieces before we begin development.
Build phase
Once we’ve got the website’s flow and core functionality signed off, we can make a start on the really nifty part: turning the designs into a functioning product. We’ll keep in touch with you regularly so you can keep track of the project (and get excited about it).
Post-build walkthrough
Now it’s time to show off our work. During the walkthrough, we will provide a demonstration of the key features. Here we will also chat about implementation and user experience.
User Testing
Next we create a staging environment for you to test and try out your new web application, mobile application or eCommerce site. We’ll be keeping an eye out for any technical issues as they arise so that we can fix them immediately.
Deployment
Finally, it’s time to flip the page on a new chapter. We’ll deploy the new work, ensuring all the t’s are crossed and the i’s are dotted. We’ll be on hand monitoring the application or website over the course of a month for any issues that may crop up so that we can get things back in working order.
Our Work
Amplify your audience. Generate new business. Exceed your goals.